I’ve found a crease, what do I do?
First of all please DO NOT PANIC! The large rolls are placed on digital cutting machines, where the grass is run through, measured, cut and wrapped ready for dispatch. To try to ensure that the grass gets to our customers in perfect condition it is important that we wrap the grass tightly around a thick cardboard tube. Due to this process, when the grass is first opened and unrolled at its destination, it’s quite normal for the grass to look very flat and ‘lifeless’. On some occasions there may well be some creases or feint lines in the product. There are several reasons why this may happen. It can be from the process of it running it through the cutting machine, reverse rolling it, cardboard tube has broken inside or become warped, or from where the product has been tightly wound onto tube.
No tools are required, you just need a bit of sunshine and time. Ideally when installing grass you would hope for the temperature to be 14 degrees or higher, at this temperature the grass will become supple and flexible – however, we are in the UK, so that is not always possible but we still need to get the grass laid.
How to remove a crease from artificial grass
So, now that the initial ‘panic’ is over, we simply need to let the grass acclimatise on its own by fully rolling it out in the sun. After a few short minutes the grass will absorb the heat and feel warm to the touch, not only can you visibly see that some of the creases have dropped the grass looks a lot less ‘flat’, the fibres will start to lift naturally on their own accord and the entire piece of grass is looking so much more lifelike.
On your hands and knees, run your hands through the area where the creases are particularly bad, then pull the edge of the grass to try to pull the creasing out, it can help if two people pull the grass at the edges in opposite directions. Once this is done leave the grass for a further 10 - 15 minutes
When you return to the grass, if there are still signs of creasing then turn the affected area over so that you are now exposing the latex backing, with it being black in colour it will soon absorb the heat of the sunshine, give it 5 minutes until you can feel the warmth in the backing, notice how supple it has become. Once again on your hands and knees, gently stretch the creasing out just by pulling the edges.
Fold the grass back over so that the pile is now facing up, and as if by magic the creases have completely disappeared! Your grass is now looking perfect and ready to install.
So, to conclude, if your grass does turn up with some creases or feint lines in it, please do not panic! We always recommend rolling out your grass and letting it acclimatise. By doing this and adding in a small amount of manipulation there is no reason why these creases of feint lines will not drop out within a short space of time.