Go Artificial Grass frequently asked questions
Which artificial grass products do I need?
We offer a vast variety of products across the entirety of our website; we have a buying guide available which can advise you as to which products suit both your budget and requirements.
We are more than happy to assist you in selecting artificial turf and accessories suitable for your requirements. We strive to offer as much detail on our product pages as possible, so please ensure that you read through all the product information and description. Should you have any further enquires or queries related to products please feel free to contact us where one of our customer service team members will be more than happy to help.
Are samples of artificial grass available?
We offer free samples across many of our products, to request one, please simply click the ‘request a sample?’ button which will add a sample of the selected product to your basket. Once you have checked out, we will send you a small sample of the artificial lawn so you can view the product in person before you buy from us. We recommend you do this before making a purchase to ensure you are completely satisfied with the colour and finish of the grass before ordering the full quantity needed.
Is Go Artificial grass expensive?
At Go Artificial Grass we pride ourselves on offering the highest quality products for the most competitive prices. We have an extensive range of artificial grass, which vary in price. We are certain that there will be artificial grass available to fit both your needs and your price budget. Our artificial grass starts at around £5.99m2. Please our visit buying guide to assist you with deciding what grass is best for you.
Can I cancel my order?
Orders can be cancelled any time until the point of dispatch, after this, charges will incur payable by the customer. Deliveries refused at point of delivery for any other reasons other than damage will result in you being liable for the full cost of the delivery, return and subsequent re-delivery charges. Please be advised that whilst we do our best to ensure your order arrives with you on time, we do not guarantee deliveries as we do use third party couriers.
What is the returns policy?
We are sure you will be completely happy with your purchase form us however if you wish to return any items back to us, we operate with a 30-day return policy. Please email us for the returns details where will provide you with a return number to affix to your parcel and the returns address. Once received and inspected you can usually expect your refund within 72 hours of the receipt of return. For further information please visit our delivery and returns page or contact us.
Are my payment details safe online?
Your payment details are only entered on our payment partners highly secure server, e-commerce supporting company, Sage Pay. Sage Pay is accredited by all the major banks including Lloyd’s TSB, Cardnet, Bank of Scotland, Barclays Merchant Services, HSBC, NatWest Streamline, American Express, Diners Card, JCB and Euroconex to provide secure online payment processing. Sage pay has the highest level of card data security (PCI DSS Level 1 compliant) so our customers can trade with peace of mind that all are protected against fraud. Sage pay is known as one of the most trusted payment companies in Europe.
How can I contact Go Artificial Grass?
We have tried our hardest to contain as much detail as possible on our website to assist you in every way possible with your order. However if after looking through all of this information you still have a query you wish us to assist you with please do not hesitate to contact us either via our email email@example.com or via our free phone number 0333 1234 581 between the hours of 9am to 5pm Monday - Friday (this excludes public holidays) where our dedicated team will be more than happy to help. We also have live chat available through our website and advisers monitoring our social media messages if this is an easier way for you to contact us.
Frequently asked questions - ordering your Artificial Grass
How much artificial lawn do I need?
If you are unsure as to how much fake grass you need to order to complete your garden renovation, please view our measuring guide to help you calculate the exact amount you need to fulfil your project.
Can you help me place my order of my fake grass?
If you are experiencing any difficulties with any aspect of our website, including placing an order, please do not hesitate getting in touch either via our email firstname.lastname@example.org or on our free phone number 0333 1234 581 between the hours of 9am and 5pm Monday – Friday where our experienced team will be more than happy to assist you.
How much is delivery?
Delivery charges displayed are for mainland England and Wales only. These rates are direct from our couriers and may vary between postcodes and / or te service you require. Your specific delivery fee will be displayed at the point of placing your order. For deliveries outside of these areas please contact us for further details.
How long will my artificial lawn take to arrive?
Once your order has been placed your artificial turf be dispatched on the next working day, after this delivery will usually take place between 1-3 working days after this point, with orders over 50kg usually taking up to 7 working days.
Commonly asked questions - Artificial Grass
Is artificial grass suitable for pets?
Yes! In fact, many of our customers will recommend the installation of artificial grass if you have pets. Our fake grass has been specially designed, so it is both safe for you and your pets. Please view our full article on how to ensure your artificial grass is pet ready and how you can ensure that it is staying that way, we also have a blog post live on our website which aims to bust the myths surrounding the installation of artificial turf.
Where can I lay artificial grass?
We have an extensive range of artificial grass available which are suitable for many outdoor and indoor areas, these include, but are not limited to, patios, balconies, playgrounds, residential lawn, retail display grass, swimming pool surround.
When is the best time to change to fake lawn?
The change from real lawn to artificial grass can be done any time all year round. Many homeowners tend to instal their artificial grass in spring, so they are ready to enjoy the warmer weather outside in their new garden. Changing to artificial grass has never been easier, we have fitting guides available to help you fit the grass yourself.
Does artificial grass look fake?
As you can see from the extensive range of images across our website, our artificial grass looks incredibly real. It has been carefully designed to look real and exhibit the same aesthetic of natural grass, all year round.
How long will my artificial lawn last?
We offer up to a 10-year guarantee with our products, demonstrating our confidence in the durability of our artificial grass. Read our care guide on our website to ensure that you are doing all that you can to upkeep your beautiful garden and to increase the longevity.
Is artificial grass suitable for children?
Our artificial grass is an ideal alternative to real grass for both children’s playgrounds or gardens in which children play. Artificial grass can offer a clean, neat, and safe area for children to play. It is important to use with the recommended shock-pad underlay to meet critical fall height standards. Please visit our dedicated section on artificial grass for the family home and playgrounds for further information regarding this.
Is artificial grass bad for the environment?
A natural lawn can be deceivingly harmful to the environment. Pesticides and weedkillers contain many toxic chemicals. Artificial grass also requires no mowing, fertilising, or watering, saving time and unnecessary usage of water and electricity, without the presence of hazardous chemicals. Head to our blog post where we have an entire section busting the myths surrounding artificial grass.