Free Standard Delivery
Deliveries will be made via our courier between the hours of 8am & 6pm on the day of delivery. We cannot provide exact delivery times but do provide you with full tracking information detailing who your order will be delivered by and a tracking number so that you may check their website for updates directly.
Next Working Day Delivery is available on most orders 75kg or less placed before 12 Noon, but cannot be guaranteed. Delivery is to a ground floor location only, access permitting. Driver may require assistance on large items.
Please Note Orders over 75kg will be sent using our own fleet of transport and will usually take between 3-5 working days, this time could be reduced as we have set days of delivery for certain parts of the country. Please contact us for further details if you require.
Please inspect your goods as any damages must be noted on the courier documentation and refused at the point of delivery for any claims to be upheld. You sign to accept successful delivery of your goods from the courier.
Deliveries refused at this point for any other reasons other than damage will result in you being liable for the full cost of the delivery, return and subsequent re-delivery charges.
Please be advised that whilst we do our best to ensure your order arrives with you on time we do not guarantee deliveries as we use a third party courier and therefore recommend you do not book any tradespeople until you have received and checked your order.
If you are not happy with the quality or colour of your order or it is simply not what you were expecting we will be happy for you to return your order to us for a refund. We offer free samples on over 95% of the products we sell so we accept no responsibility for orders that do not match your specification if you have not ordered a free sample, we will still accept the order to be returned to us for a refund but we will not be responsible to arrange or cover the costs of any return postage. We also reserve the right to deduct any original postage costs incurred by ourselves before refunding your order.
Deliveries made to Highlands postcodes and offshore locations will incur an additional surcharge dependent on items ordered so please contact us to clarify prior to placing an order.