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Delivery & Returns

FREE Standard Delivery

PLEASE NOTE: This is our busiest time of year, please expect small delays on your delivery (3-5 working days)

Free and fast delivery is available on all orders over £100.00 for mainland England, Wales & Scotland*. Deliveries to the Highlands have a £25 charge applied to all orders. 

Delivery is £11.95 on orders under £100*

*Excludes offshore locations & the Scottish Highlands where a surcharge may apply. Please contact us for a quote.

Free delivery is available on all accessories.

Once payment has been received, if your order is 50kg or less, it will be dispatched within 24-48 hours.

Please Note Orders over 50kg will be sent using our own fleet of transport and will usually take between 3-7 working days, this time could be reduced as we have set days of delivery for certain parts of the country. Please contact us for further details if you require. 

It is a one man, kerb side delivery service. Drivers are not obliged to carry the items into your property however some drivers will offer to do this.

Drivers may require assistance on large items.

Size and weight restrictions may require specialist courier assistance and therefore delay delivery.

Returns

We want you to be completely happy with your purchase from GO Artificial Grass therefore we operate a 30 day returns policy.

All we ask is that you return the item back to us in the original packaging and the products are in the same condition at the time of purchase.

We cannot accept any cut or fitted products so please fully inspect your goods before any fitting takes place or installers are booked.

Any returns are your responsibility to get back to us so please instruct a professional courier who will provide you with insurance for the return as we cannot accept, refund or replace any damaged items back into our warehouse

If you are not happy with the quality of colour of your order or it is simply not what you were expecting we will be happy for you to return your order to us for a refund. We offer free samples on over 95% of the products we sell so we accept no responsibility for orders that do not match your specification where a sample has not been ordered beforehand. We will still accept your order to be returned to us for a refund but will not be responsible for the arrangement nor will we cover any costs of the return postage. We also reserve the right to deduct any original postage costs incurred by ourselves before refunding your order.

To assist us in processing your return and efficiently as possible please provide a covering letter with your return detailing your name, order reference (return reference) and date, with a brief explanation of the reason for your return.

Please email us for the return address where we will provide you with our returns address and a return number to add to your parcel.

Returns will be received and inspected so refunds can usually be expected within 72 hours of the receipt of the return.

 

 

 

 

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